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SERVICE UPDATEAMAZON WEB SERVICESVERIFIED

PUBLISHER UPDATE · AMAZON-WEB-SERVICES-7F64EC704CF9F649

AMAZON-WEB-SERVICES-7F64EC704CF9F649 release notes and known issues

AWS End User Messaging now supports voice calling on WhatsApp

Scope: AWS services. This update record adds version, fix and known-issue context. Its publication date is not a lifecycle boundary.

Summary

AWS End User Messaging now lets businesses place and receive voice calls with their customers directly inside WhatsApp, using the same verified business identity they already use for messaging. With WhatsApp voice calling, a conversation can move seamlessly from a chat thread to a voice call without switching to a separate channel or application, so context is never lost and customers stay in the message thread where the conversation started. Voice calling works in both directions. Customers can call a business from within a WhatsApp chat, and businesses can call customers who have granted permission to be contacted. You can enable and manage WhatsApp voice calling on a registered WhatsApp business phone number using either the AWS End User Messaging console or the API. WhatsApp voice calling is available in all Regions where AWS End User Messaging Social is available. To learn more and get started, see the AWS End User Messaging Social User Guide .

Improvements and security content

  • AWS End User Messaging now lets businesses place and receive voice calls with their customers directly inside WhatsApp, using the same verified business identity they already use for messaging. With WhatsApp voice calling, a conversation can move seamlessly from a chat thread to a voice call without switching to a separate channel or application, so context is never lost and customers stay in the message thread where the conversation started. Voice calling works in both directions. Customers can call a business from within a WhatsApp chat, and businesses can call customers who have granted permission to be contacted. You can enable and manage WhatsApp voice calling on a registered WhatsApp business phone number using either the AWS End User Messaging console or the API. WhatsApp voice calling is available in all Regions where AWS End User Messaging Social is available. To learn more and get started, see the AWS End User Messaging Social User Guide .

Known issues

Publisher statement

Not stated. The verified publisher record does not contain a known-issues statement.

Affected products and versions

Products

  • AWS services

Affected versions

  • See the official publisher source for applicability.

Fixed versions or updates

  • No fixed version is stated in this record.

Recommended action

Review the official publisher document before deployment.

Official publisher evidence

AMAZON WEB SERVICESVERIFIED

AWS End User Messaging now supports voice calling on WhatsApp

Checked 30 Sep 2026. BlackTree preserves the last verified facts if a later source check is temporarily unavailable.

Open the official publisher source