AMAZON-WEB-SERVICES-246D06BE149CF2B7 release notes and known issues

Summary

AWS announces Salesforce and Zendesk data source connectors for Amazon Bedrock Managed Knowledge Base, a fully managed retrieval-augmented generation (RAG) service. Customers can now sync Salesforce knowledge articles and Zendesk articles and community posts directly into their managed knowledge base. Previously, bringing content from these platforms into Bedrock Knowledge Bases required building custom ingestion pipelines—now, you provide your instance credentials, and the connectors handle data crawling, metadata extraction, and incremental sync automatically. These connectors make it easy to build AI agents and assistants grounded in the support and product knowledge your teams already maintain in Salesforce and Zendesk. For example, power a customer-facing support bot with up-to-date Zendesk help center articles and community answers, or build an internal sales enablement assistant that retrieves relevant Salesforce knowledge articles during deal preparation. By keeping your knowledge base in sync with these platforms, your retrieval-augmented generation applications always reflect the latest content without manual intervention. To learn more, see Salesforce data source connector and Zendesk data source connector in the Amazon Bedrock User Guide. For more information about Amazon Bedrock Managed Knowledge Base, visit the Amazon Bedrock Knowledge Bases product page .

Improvements and security content

• AWS announces Salesforce and Zendesk data source connectors for Amazon Bedrock Managed Knowledge Base, a fully managed retrieval-augmented generation (RAG) service. Customers can now sync Salesforce knowledge articles and Zendesk articles and community posts directly into their managed knowledge base. Previously, bringing content from these platforms into Bedrock Knowledge Bases required building custom ingestion pipelines—now, you provide your instance credentials, and the connectors handle data crawling, metadata extraction, and incremental sync automatically. These connectors make it easy to build AI agents and assistants grounded in the support and product knowledge your teams already maintain in Salesforce and Zendesk. For example, power a customer-facing support bot with up-to-date Zendesk help center articles and community answers, or build an internal sales enablement assistant that retrieves relevant Salesforce knowledge articles during deal preparation. By keeping your knowledge base in sync with these platforms, your retrieval-augmented generation applications always reflect the latest content without manual intervention. To learn more, see Salesforce data source connector and Zendesk data source connector in the Amazon Bedrock User Guide. For more information about Amazon Bedrock Managed Knowledge Base, visit the Amazon Bedrock Knowledge Bases product page .

Affected products and versions

Recommended action

Review the official publisher document before deployment.

Official publisher evidence