AMAZON-WEB-SERVICES-1166FA1E17C7E5AD release notes and known issues

Amazon Connect Customer now provides routing step data in the analytics data lake

Scope: AWS services. This update record adds version, fix and known-issue context. Its publication date is not a lifecycle boundary.

Summary

Amazon Connect Customer now provides routing step data in the analytics data lake, making it easier for customers to generate insights from routing decisions. Using the data lake, customers can leverage Amazon Athena and Amazon Quick to analyze trends, such as contacts queued and contacts joined at each routing step, without complex data pipelines. For example, an analyst can now report on how contacts progressed through each routing step, identify where agent matching criteria were relaxed, and measure the impact of routing step configurations on wait times and agent utilization. Routing step data is available in all AWS regions where Amazon Connect Customer data lake is offered. To learn more about Amazon Connect Customer data lake, see the Amazon Connect Customer Administrator Guide . To learn more about Amazon Connect Customer, visit the Amazon Connect Customer website .

Improvements and security content

Amazon Connect Customer now provides routing step data in the analytics data lake, making it easier for customers to generate insights from routing decisions. Using the data lake, customers can leverage Amazon Athena and Amazon Quick to analyze trends, such as contacts queued and contacts joined at each routing step, without complex data pipelines. For example, an analyst can now report on how contacts progressed through each routing step, identify where agent matching criteria were relaxed, and measure the impact of routing step configurations on wait times and agent utilization. Routing step data is available in all AWS regions where Amazon Connect Customer data lake is offered. To learn more about Amazon Connect Customer data lake, see the Amazon Connect Customer Administrator Guide . To learn more about Amazon Connect Customer, visit the Amazon Connect Customer website .

Known issues

Publisher statement

Not stated. The verified publisher record does not contain a known-issues statement.

Affected products and versions

Products

AWS services

Affected versions

See the official publisher source for applicability.

Fixed versions or updates

No fixed version is stated in this record.

Recommended action

Review the official publisher document before deployment.

Official publisher evidence

AMAZON WEB SERVICESVERIFIED

Amazon Connect Customer now provides routing step data in the analytics data lake

Checked 30 Sep 2026. BlackTree preserves the last verified facts if a later source check is temporarily unavailable.

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