DaoCloud Enterprise official lifecycle source
Issues caused by any third-party software or underlying hardware issues. DaoCloud online service personnel can help users identify these issues, but users must contact the relevant suppliers to resolve issues with their products. | Third-Party Software ¶ | Support for third-party software ecosystem products is provided by the relevant suppliers unless DaoCloud has a specific agreement with the supplier regarding third-party software support. When DaoCloud does have a specific agreement with a third party and the customer has a contract with DaoCloud to provide support for third-party products, the installation, implementation, upgrade, and update of third-party software and drivers are the responsibility of the customer, including backup and recovery of third-party software and drivers. If there is no formal support relationship between DaoCloud and the third-party supplier, DaoCloud will not perform any certification or testing of these software products. It is the customer's responsibility to determine if the supplier has certified the software for use in the customer's deployment environment. Even if third-party products are certified for use with DaoCloud products, DaoCloud assumes no responsibility for the installation, integration, maintenance, or support of third-party products. | In most cases, DaoCloud agrees to the installation and use of third-party software by customers unless DaoCloud has previously identified compatibility issues. If DaoCloud identifies that a particular third-party product may negatively impact performance, compatibility, or functionality, DaoCloud will recommend that the customer immediately disable or remove the product and contact the third-party supplier for support. If the customer does not accept DaoCloud's recommendation, this refusal may negatively impact the level of support provided by DaoCloud and may render the support agreement between the customer and DaoCloud legally ineffective. DaoCloud will document any issues related to third-party products. Any diagnostics and/or resolution of issues caused by third-party products will be considered "out-of-scope" services under the customer service agreement. | Nationwide Support ¶ | DaoCloud provides after-sales support services for products nationwide. | DaoCloud's nationwide technical support centers are strategically located to efficiently connect you with the support center in your region. Each center is staffed with professional technical engineers who offer industry-leading Cloud Native expertise and product usage experience. DaoCloud is committed to providing enterprise-grade global support with a mission to help customers achieve continuous success.
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