{"api_version":"v1","generated_at":"2026-10-10T10:35:00+00:00","product":{"cve_count":1,"evidence_gap_note":"This identity is present in BlackTree CVE records, but no product-specific publisher support or retirement history is currently registered in Lifecycle.","id":"security:cve-publisher-not-identified-customer-service-software-and-support-ticket-system-74aa9f5a8c9c","lifecycle_state":"evidence_gap","linked_lifecycle_url":null,"name":"Customer Service Software & Support Ticket System","next_cursor":null,"observations":[{"affected":"5.10.4 < 5.10.4","affected_versions_present":true,"cve_id":"CVE-2021-24622","cve_url":"https://cve.blacktree.nl/cve/CVE-2021-24622","fixed":"No fixed version is explicitly recorded in the structured CVE data.","last_modified":"2024-08-03T19:35:20.252Z","patch_url":"","primary_source":"","published":"2021-10-18T13:45:50.000Z"}],"source_generated_at":"2026-10-10T06:21:41.304Z","vendor":"Publisher not identified"}}